Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, protected, and otherwise handled.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, "tratamiento" hace referencia a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Nuestros servicios están dirigidos al público en general y no están diseñados para personas menores de 18 años. No recopilamos conscientemente información de menores de edad ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In some cases, we collect your Personal Data by analyzing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, choosing not to do so may prevent you from accessing our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details about the processing carried out to safeguard legitimate interests.

5.4 The following is a list of reasons and legal bases under which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share personal data with third-party service providers, including hosting providers, IP address storage providers, and user experience analytics providers.

You may also ask us to share specific personal data about you with third-party trading platforms. In such cases, we will share the personal data you have provided with those platforms. Your personal data will be subject to their respective privacy policies and may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access resources needed to improve and enhance the products and services it provides to its customers.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a relevant transaction — including the transfer or sale of assets belonging to the Company or any other group entity — or as part of any merger, restructuring, consolidation, or insolvency involving the Company or any other group business.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or analytics companies operating on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They are used to collect information about your preferences and browsing habits to improve your experience, save your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Algunas de las cookies que utilizamos son cookies de sesión. Se descargan temporalmente en su dispositivo y permanecen activas solo durante el tiempo en que tiene el navegador abierto. Otras cookies son persistentes y permanecen en su dispositivo tras cerrar el navegador. Estas se utilizan para identificarlo como usuario recurrente y facilitarle el acceso al sitio web en visitas posteriores.

Please note that some or all Website features may not function as expected if this occurs.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con la finalidad del tratamiento descrita en esta Política, o durante períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for 12 months. If you consent to this, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to ensure it is no longer needed.

9. Transferencias Internacionales

9.1 Sus datos personales pueden ser transferidos a otros países, incluyendo a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los datos personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organisations. To request this information, contact us at: support@fresnorendorio.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In some cases, we may be legally or otherwise obligated to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or protect your Personal Data.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

The website includes links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through those sites or applications.

11.2 When accessing any third-party website or application, we recommend reading their privacy policy before deciding to use their services. We also advise caution when sharing any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise specified, any changes take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data we no longer require. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of the personal data we process about you and to request access to it. We will provide one electronic copy of your personal data currently under processing at no charge; a reasonable fee may apply for additional copies. If requested, data will be made available in electronic format. The right of access must not conflict with the rights and freedoms of third parties. Where fulfilling a request would prejudice the rights or freedoms of another person or your own rights, we may decline or limit our response accordingly.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a solicitar la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, teniendo en cuenta la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of personal data concerning you where that processing is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez restringidos, sus Datos Personales solo podrán conservarse con su consentimiento, para el establecimiento, ejercicio o defensa de derechos legales, para la protección de los derechos de otra persona física, o cuando exista una razón de interés público significativo en el ámbito de la Unión Europea o de un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and review the personal data you have provided to the Company. You may request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not override the rights or freedoms of third parties.

13.8 Derecho de oposición Puede oponerse en cualquier momento al uso de sus Datos Personales cuando dicho tratamiento esté basado en los intereses legítimos de la Empresa o de un tercero, incluida la elaboración de perfiles basada en esos intereses. Si establecemos fundamentos legítimos imperiosos para el tratamiento, solo podremos continuar si usted no puede demostrar que sus derechos, libertades o intereses prevalecen sobre los nuestros, o que el tratamiento no es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, tiene derecho a oponerse al tratamiento de sus Datos Personales en cualquier momento y sin restricciones.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. This does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal. You have the right to lodge a complaint with the relevant supervisory authority. This includes any supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. Please note that EU and Member State law may restrict your rights regarding your Personal Data, as set out in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. You will be notified of any extension, along with the reasons for it, within one month of receipt of your request.

Provided the request is not unfounded or excessive, information requested under your rights pursuant to Article 13 will be supplied free of charge. Where a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of verification.